Activation

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Terms & Conditions

[faq orderby=menu_order group=consumer-faqs]
Set Model No. Consumer Holiday Voucher
Ducted Systems Indoor Model Outdoor Model kW
FDUA71AVNXAVF FDUA71VF FDCA71VNX 7.1kW $100.00
FDUA100AVNVF2 FDUA100VF FDCA100VN 10kW $100.00
FDUA125AVNXVF FDUA125VF FDCA125VNX 12.5kW $200.00
FDUA140AVNXVF FDUA140VF FDCA140VNX 14kW $200.00
FDUA140AVSXVF FDUA140VF FDCA140VSX 14kW $200.00
FDUA160AVSAVF FDUA160VF FDCA160VSA 16kW $200.00
FDUA200AVSAVG FDUA200VG FDCA200VSA 20kW $400.00
High Wall Split Systems Indoor Model Outdoor Model kW
DXK06ZM-Set DXK06ZM-S DXC06ZM-S 2.0kW $50.00
DXK09ZMA-Set DXK09ZMA-S DXC09ZMA-S 2.5kW $50.00
DXK12ZMA-Set DXK12ZMA-S DXC12ZMA-S 3.3kW $100.00
DXK18ZMA-Set DXK18ZMA-S DXC18ZMA-S 5kW $100.00
DXK21ZMA-Set DXK21ZMA-S DXC21ZMA-S 6.3kW $100.00
DXK24ZMA-Set DXK24ZMA-S DXC24ZMA-S 7.1kW $100.00
DXK28ZMA-Set DXK28ZMA-S DXC28ZMA-S 8kW $100.00
DXK32ZMA-Set DXK32ZMA-S DXC32ZMA-S 9.2kW $100.00
SRK10YL-Set SRK10YL-S SRC10YL-S 2.5kW $100.00
SRK13YL-Set SRK13YL-S SRC13YL-S 3.5kW $100.00
SRK18YL-Set SRK18YL-S SRC18YL-S 5kW $100.00
SRK24YMA-Set SRK24YMA-S SRC24YMA-S 7.1kW $100.00
SRK20ZMA-Set SRK20ZMA-S SRC20ZMA-S 2.0kW $50.00
SRK25ZMA-Set SRK25ZMA-S SRC25ZMA-S 2.5kW $50.00
SRK35ZMA-Set SRK35ZMA-S SRC35ZMA-S 3.3kW $100.00
SRK50ZMA-Set SRK50ZMA-S SRC50ZMA-S 5kW $100.00
SRK63ZMA-Set SRK63ZMA-S SRC63ZMA-S 6.3kW $100.00
SRK71ZMA-Set SRK71ZMA-S SRC71ZMA-S 7.1kW $100.00
SRK80ZMA-Set SRK80ZMA-S SRC80ZMA-S 8kW $100.00
SRK92ZMA-Set SRK92ZMA-S SRC92ZMA-S 9.2kw $100.00
SRK20ZMXA-Set SRK20ZXMA-S SRC20ZMXA-S 2.0kW $50.00
SRK20ZSA-W-Set SRK20ZSA-W SRC20ZSA-W 2.0kW $50.00
SRK25ZSA-W-Set SRK25ZSA-W SRC25ZSA-W 2.5kW $50.00
SRK35ZSA-W-Set SRK35ZSA-W SRC35ZSA-W 3.5kW $100.00
SRK50ZSA-W-Set SRK50ZSA-W SRC50ZSA-W 5.0kW $100.00
SRK71ZRA-W-Set SRK71ZRA-W SRC71ZRA-W 7.1kW $100.00
SRK80ZRA-W-Set SRK80ZRA-W SRC80ZRA-W 8.0kW $100.00
DXK06ZSA-W-Set DXK06ZSA-W DXC06ZSA-W 2.0kW $50.00
DXK09ZSA-W-Set DXK09ZSA-W DXC09ZSA-W 2.5kW $50.00
DXK12ZSA-W-Set DXK12ZSA-W DXC12ZSA-W 3.5kW $100.00
DXK18ZSA-W-Set DXK18ZSA-W DXC18ZSA-W 5.0kW $100.00
DXK24ZRA-W-Set DXK24ZRA-W DXC24ZRA-W 7.1kW $100.00
DXK28ZRA-W-Set DXK28ZRA-W DXC28ZRA-W 8.0kW $100.00

Consumer FAQs

For Consumers: Frequently Asked Questions (FAQs)

What are the promotion dates?

Valid purchase and installation dates are from 1 Nov 2017– 28 Feb 2018.

To qualify approved Mitsubishi Heavy Industries Air Conditioner models must be purchased
and paid in full between 1 Nov 2017– 28 Feb 2018.

When must I submit my claim by?

To qualify for the Cash Bonus ALL claims must be received by 31 March 2018.

It is your responsibility (the consumer) to ensure that ALL information is correct and provided by
this date.

If a claim has not been correctly submitted and/or is incomplete as at 23:59 AEDT by 31 March
2018, the Cash Bonus will NOT be supplied and no further correspondence will be entered into.

What information do I need to complete the online form?

The information required is set-out in the form provided at summer2018.mhiaapromo.com
To complete the form you will need to provide the following details:

Contact Information
First Name
Last Name
Address (including your Post Code)
Phone number
Email address

Proof of Purchase
Date of purchase
Store/Company Name
Suburb
State

Installer Information
Date of purchase
Dealer/Installer Name
ABN
Applicable trade licence No.
Email address

UPLOAD PDF or IMAGE OF THE INVOICE

Product Details
Air-Conditioning Model (drop down menus)
Set model no. / Indoor unit model no. / Indoor unit serial no.

Bank Account Information
Account Name
Bank Name
Account Number
BSB Number

How can I Double or Triple my Cash Bonus?

Once your claim has been validated and approved, you will receive an email inviting you to participate in the online Scratch & Win portion of the promotion. Follow the instructions in the email if you wish to participate. Please note you have 14 days from the email sent date to scratch to reveal your cash Bonus. After this time both the Scratch & Win code and offer will become void and no further correspondence will be entered into.

Is my Air Conditioner eligible and how much will I get?

Listed below are the VALID Mitsubishi Heavy Industries Air-Conditioner models for this promotion.

Set Model No. Consumer Bonus Installer Reward
Ducted Systems Indoor Model Outdoor Model kW
FDUA71AVNXAVF FDUA71VF FDCA71VNXA 7.1kW $100.00 $100.00
FDUA100VNP1VF2 FDUA100VF2 FDC100VNP 10kW $50.00 $50.00
FDUA100AVNVF2 FDUA100VF2 FDCA100VN 10kW $100.00 $100.00
FDUA125AVNXVF FDUA125VF FDCA125VNX 12.5kW $200.00 $200.00
FDUA125VSXVF FDUA125VF FDC125VSX 12.5kW $200.00 $200.00
FDUA140AVNXVF FDUA140VF FDCA140VNX 14kW $200.00 $200.00
FDUA140AVSXVF FDUA140VF FDCA140VSX 14kW $200.00 $200.00
FDUA160AVASVF FDUA160VF FDCA160VSA 16kW $400.00 $200.00
FDUA200AVSAVG FDUA200VG FDCA200VSA 20kW $400.00 $200.00
High Wall Split Systems Indoor Model Outdoor Model kW
DXK06ZM-Set DXK06ZM-S DXC06ZM-S 2kW $50.00 $50.00
DXK09ZMA-Set DXK09ZMA-S DXC09ZMA-S 2.5kW $50.00 $50.00
DXK12ZMA-Set DXK12ZMA-S DXC12ZMA-S 3.3kW $50.00 $50.00
DXK18ZMA-Set DXK18ZMA-S DXC18ZMA-S 5kW $100.00 $50.00
DXK21ZMA-Set DXK21ZMA-S DXC21ZMA-S 6.3kW $100.00 $50.00
DXK24ZMA-Set DXK24ZMA-S DXC24ZMA-S 7.1kW $100.00 $50.00
DXK28ZMA-Set DXK28ZMA-S DXC28ZMA-S 8kW $100.00 $50.00
DXK32ZMA-Set DXK32ZMA-S DXC32ZMA-S 9.2kW $100.00 $50.00
DXK06ZSA-W-Set DXK06ZSA-W DXC06ZSA-W 2kW $50.00 $50.00
DXK09ZSA-W-Set DXK09ZSA-W DXC09ZSA-W 2.5kW $50.00 $50.00
DXK12ZSA-W-Set DXK12ZSA-W DXC12ZSA-W 3.5kW $50.00 $50.00
DXK18ZSA-W-Set DXK18ZSA-W DXC18ZSA-W 5kW $100.00 $50.00
DXK21ZRA-W-Set DXK21ZRA_W DXC21ZRA-W 6.3kW $100.00 $50.00
DXK24ZRA-W-Set DXK24ZRA-W DXC24ZRA-W 7.1kW $100.00 $50.00
DXK28ZRA-W-Set DXK28ZRA-W DXC28ZRA-W 8kW $100.00 $50.00
DXK33ZRA-W-Set DXK33ZRA-W DXC33ZRA-W 9.5kW $100.00 $50.00
SRK10YL-Set SRK10YL-S SRC10YL-S 2.5kW $100.00 $50.00
SRK13YL-Set SRK13YL-S SRC13YL-S 3.5kW $100.00 $50.00
SRK18YL-Set SRK18YL-S SRC18YL-S 5kW $100.00 $50.00
SRK24YRA-W-Set SRK24YRA-W SRC24YRA-W 7.1kW $100.00 $50.00
SRK24YMA-Set SRK24YMA-S SRC24YMA-S 7.1kW $100.00 $50.00
SRK20ZMA-Set SRK20ZMA-S SRC20ZMA-S 2kW $50.00 $50.00
SRK25ZMA-Set SRK25ZMA-S SRC25ZMA-S 2.5kW $50.00 $50.00
SRK35ZMA-Set SRK35ZMA-S SRC35ZMA-S 3.3kW $100.00 $50.00
SRK50ZMA-Set SRK50ZMA-S SRC50ZMA-S 5kW $100.00 $50.00
SRK63ZMA-Set SRK63ZMA-S SRC63ZMA-S 6.3kW $100.00 $50.00
SRK71ZMA-Set SRK71ZMA-S SRC71ZMA-S 7.1kW $100.00 $50.00
SRK80ZMA-Set SRK80ZMA-S SRC80ZMA-S 8kW $100.00 $50.00
SRK92ZMA-Set SRK92ZMA-S SRC92ZMA-S 9.2kW $100.00 $50.00
SRK20ZSA-W-Set SRK20ZSA-W SRC20ZSA-W 2kW $50.00 $50.00
SRK25ZSA-W-Set SRK25ZSA-W SRC25ZSA-W 2.5kW $50.00 $50.00
SRK35ZSA-W-Set SRK35ZSA-W SRC35ZSA-W 3.5kW $50.00 $50.00
SRK50ZSA-W-Set SRK50ZSA-W SRC50ZSA-W 5kW $100.00 $50.00
SRK63ZRA-W-Set SRK63ZRA-W SRCZRA-W 6.3kW $100.00 $50.00
SRK71ZRA-W-Set SRK71ZRA-W SRC71ZRA-W 7.1kW $100.00 $50.00
SRK80ZRA-W-Set SRK80ZRA-W SRC80ZRA-W 8kW $100.00 $50.00
SRK95ZRA-W-Set SRK95ZRA-W SRC95ZRA-W 9.5kW $100.00 $50.00
SRK20ZMXA-Set SRK20ZMXA SRC20ZMXA 2kW $50.00 $50.00
SRK25ZMXA-Set SRK25ZMXA SRC25ZMXA 2.5kW $50.00 $50.00
SRK35ZMXA-Set SRK35ZMXA SRC35ZMXA 3.5kW $50.00 $50.00
SRK50ZMXA-Set SRK50ZMXA SRC50ZMXA 5kW $100.00 $50.00
SRK60ZMXA-Set SRK60ZMXA SRC60ZMXA 6kW $100.00 $50.00

Valid models must be purchased, installed and paid for in full between 1 Nov 2017– 28 Feb 2018.

Valid Split System Air Conditioners will be processed as a SET UNIT that consists of an INDOOR and an OUTDOOR model number.
For validation, you must supply the following…
SET MODEL NUMBER
INDOOR UNIT NUMBER
INDOOR UNIT SERIAL NUMBER

How many claims can I submit?
  1. A maximum of three (3) eligible products may be claimed in one (1) purchase
    transaction.
  2.  A maximum only one (1) claim is eligible per household.
    Duplicate tax invoices will be rejected.

Note:
Business applications will NOT be accepted. Invoices under a business name and/or with
ABNs will NOT be accepted.

Can I claim if my purchase is for a business?

NO. This promotion is for residential applications only. Business purchases will not be accepted.

Only residential claims will be considered for this promotion. The name on the Invoice must be a personal name to prove ownership of the Air Conditioning System.

Invoices issued to a Business Name (or listed ABN) cannot and will NOT be processed.

Can I apply over the phone or by post?

Unfortunately not, only online applications or email will be accepted.
Telephone or Fax applications CANNOT be accepted or processed.

Completed applications must be lodged online by 31 March 2018.

It is your responsibility to ensure that ALL information is correct and provided by this date.
If a claim is not correctly entered, it will not be processed and NO further correspondence will be entered into.

If you have any concerns, please email us at info@mhiaapromotion.com

Can I track my claim?

Yes, you can track your claim. After completing your online form, you will receive an automated unique claim number, which confirms your lodgement.

IMPORTANT: Do not delete the confirmation email.

Within 24 hours you will receive an automated email confirming the status of your claim. This confirmation includes important information on the claim process as well as your Unique ID Number for tracking purposes.

You can contact info@mhiaapromotion.com or call 1800 229 408 and they should be able to confirm the progress of your claim.

What do I do if I do not receive a confirmation email within 24 Hours?

First, check your Spam/Junk folder – just in case.

Then, if you still cannot find the email please email us on info@mhiaapromotion.com to confirm your application has been lodged correctly. We will respond to you within 48 hours.

It is your responsibility to ensure that your application has been lodged correctly.

If a claim fails to be correctly entered, it will not be processed and NO further correspondence will be entered into.

How long will it take for my Cash Bonus to be deposited in my account?

Allow 4 to 6 weeks after completing your online claim.

Your claim will be processed as quickly as possible, however due to the popularity of the promotion it takes time to check and process claims.

If you do not received payment within 6 weeks you can call 1800 229 408. Have your Unique ID Number handy so we can track your payment status.

Is proof of payment for my Air-conditioning unit required?

Yes, you MUST upload a copy of your invoice when you claim online.

It is your responsibility to provide a legible copy of your PAID Invoice at the time of claim.

This must show FULL PAYMENT (or $0 balance owing) on valid Air Conditioner Model(s) purchased & paid for between 1 Nov 2017 – 28 Feb 2018.

A legible scanned copy of the Invoice is sufficient.
Please do not send the original Invoice as we are unable to return documentation to you.

What if I’m unable to upload a copy of the Invoice receipt with the claim?

If you are unable to upload a copy of your Invoice during your claim, then you must print the completed form and send it via email along with your invoice.

Email: info@mhiaapromotion.com

Can I post a copy of the Invoice Receipt?

NO, however you may email a copy along with your printed form. Please do not send the original Invoice as we are unable to return documentation.

Email:info@mhiaapromotion.com

Where can I find the serial number?

For High Wall Air-Conditioners, the model and serial number for the indoor unit can be found at the bottom section of the unit.

For Ducted Air-Conditioners, the model and serial numbers can be found on the control box of the unit. Your Installer must supply you the model and serial number before installation.

How does the Scratch & Win Part of the promotion work?

Upon verification and approval of your claim, you will receive an email which will entitle you to an online scratch promotion opportunity. It will link you to an online portal which will enable you to participate in the scratch and win component of the promotion. By participating you have a chance to double or even triple your Cash Bonus.

What else do I need to know?

Fraudulent Claims

Claims found to be fraudulent will be declined and subjected to further investigation and there may be legal ramifications.

Promotion Terms & Conditions

It is your responsibility to ensure that ALL information supplied is correct.

If a claim has not been correctly submitted and/or is incomplete as of 23:59 AEDT 31 March 2018, then no cash bonus will be issued, and no further correspondence will be entered
into.

To view the full Terms & Conditions visit summer2018.mhiaapromo.com